ayu.eu is owned and operated by AYU, VAT: 26988527 (hereafter "AYU" or "ayu.eu”
VAT NO. 26988527
These terms and conditions apply to the purchase of goods from ayu.eu. The right to cancel only applies to private customers who shop via ayu.eu.
Payment and delivery
We accept payments on ayu.eu made using the following credit cards:
- Visa Electron
The amount will first be deducted when the item is sent. If you have ordered several items and one of the items is a back order, we will first deduct the payment for this item once it is sent.
Prices are stated in euros. Prices will also have the shipment price added. You shall select how you want your item(s) shipped during the payment process. We will defray any payment charges.
Receipt for the receipt of orders and order confirmation
When you have ordered an item from us, you will receive a receipt (order confirmation) via an e-mail that confirms we have received your order. It means you have entered into a binding purchasing agreement with us.
Delivery times are 3–5 days.
Delivery: EUR 7
Once your package is sent, you will receive an e-mail with a tracking code which you can use to track your package. If you require help to make an online purchase, then please feel free to contact us by telephone at +4575659565 or send an email to firstname.lastname@example.org.
Returning items and right to cancel
You have the right to cancel your purchase without providing justification for a period of 30 days. If you have purchased several items in an order, you can choose to cancel your purchase of some or all of the items. Your right to cancel ends 30 days after you or a third party stated by you (however not the deliverer) has physically received the goods.
If you have ordered several items and we cannot deliver all of the items at the same time, your right to cancel begins from the date you or a third party stated by you (however not the deliverer) has physically received the last item. If the right to cancel period ends on a public holiday, Sunday, Saturday, Constitution Day (5 June), Christmas Eve (24 December) or New Year’s Eve (31 December), the right to cancel period will be extended to the next weekday.
How to exercise your right to cancel
To exercise your right to cancel, write an e-mail stating that you are exercising your right to cancel and send it to: email@example.com.
You cannot cancel or refuse to receive an item or refrain from collecting an item without at the same time having sent an e-mail stating you are exercising your right to cancel to firstname.lastname@example.org. Danish customers may use the statutory standard right to cancel form, but it is not obligatory. The form is available online. To use the form, click here: cancellation form
Your cancellation is valid so long as you send your cancellation before the cancellation period has expired.
Returning items and associated costs
If you have decided to cancel your purchase, you must return the item to us without undue delay and by 14 days at the latest after you have informed us that you wish to cancel your purchase. The deadline will have been complied with if you return the item before the 14 days have expired.
Return items must be sent to:
Your return package must also contain a copy of the order confirmation, invoice or other documentation showing your purchase.
Items cannot be returned as a collect on delivery and not to a collection point address and you must pay for the cost of returning them. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.
Refunds with cancellation of purchase
When you cancel a purchase, we will refund all of the payments received from you for the purchase, including any delivery costs. However, this does not apply to the following:
If you have purchased several items in an order and only wish to cancel part of your purchase, we will not refund the delivery costs. If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not have the extra expense refunded.
We will refund the amount without unnecessary delay and under all circumstances by 14 days at the latest from the day we received your cancellation of order notification. However, we may withhold refunds until we have received the return items or until you have submitted documentation proving that the items have been returned.
We will reimburse your money using the same method of payment that you used with the original transaction unless you have expressly consented to another method of reimbursement. Under no circumstances will you have to pay any form of charge as a consequence of reimbursement.
Trying out an item and packaging
You will only be liable for any deterioration in the value of the item as a result of handling beyond what is necessary to determine its nature, properties and the way it functions.
You may normally examine an item in the same way that you would in the store. But you may not use it. If you have used it in a way that you may not or in a way that you are not able to do in a store and we cannot sell it again for its full price, you may expect that we deduct the depreciation value from the amount you shall have refunded. If the item no longer has sale value, we will not refund the purchase amount.
Any item must be returned in its original packaging. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.
Complaints – if there is something wrong with an item
As a consumer, you have a right to complain for a period of 24 months. This means that if the item has a defect and you complain promptly you have the initial right to have the item repaired or replaced. If this cannot be done or cannot be done within a reasonable period of time, you may have your money refunded or receive a reduction in the price, depending on the circumstances.
A defect is, for example, a defect in manufacture or materials or incorrect information about the item. But ordinary wear and tear or damage to the item caused by you, is not a defect. If you discover a defect, then you must submit a complaint to us “within a reasonable period of time”. We recommend that you complain as quickly as possible, especially if the damage has been caused by transport.
However, if you complain within two months of having discovered the defect, this is still a reasonable period of time. If the complaint is valid, we will refund reasonable and necessary carriage costs.
But if you believe that the item has a defect, then please supply us with as many details as possible about what the problem is.
Please take note that a returned item must always be in proper packaging and you must obtain a receipt of its shipment. Save postal receipts, including information about carriage costs and any track and trace number.
Should you wish to make a complaint related to an item you have purchased from us, you can submit said complaint to Center of Complaints, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can also submit a complaint to the Klageportalen for Nævnenes Hus.
The EU Commission’s online complaints portal can also be used to submit a complaint. This is particularly relevant if as a consumer, you are resident in another EU country. Complaints may be submitted via http://ec.europa.eu/odr. When you submit a complaint, you must also supply our email address: email@example.com.
Personal Data Policy
On this page you can read about our personal data policy, which describes how AYU ("ayu.eu, “us”, “ours” and “we”) collect and process information about you.
To make a purchase at ayu.eu, you must provide as a minimum the following information:
- E-mail address
- Telephone number/mobile telephone number
The Personal Data Policy applies to personal data which you provide us with and information we collect via the AYU website, ayu.eu", ("Website").
With regard to your personal data, AYU is the data controller. If you wish to contact us, you can do so using the following information:
(CVR) NO. 26988527
Below you will find the personal data about you that we collect. We also describe the legal basis and purpose of collecting and processing data.
When you visit ayu.eu, we automatically collect information about you and your use of the Website. We register among other things, which type of browser you use, the search terms you use in the Website, your IP address, including your network location, and information about your computer.
The collection of said data has no purpose other than to optimize user experience and functions on ayu.eu, and we also use the information to target our marketing on various channels, for example on Google AdWords. It helps us to provide our users with the most relevant content. The legal basis for this data processing is the EU General Data Protection Regulation, Article 6 (1f).
When you purchase a product or communicate with us on ayu.eu, we collect the information that you personally provide, such as name, address, e-mail address, telephone number, payment method, information about which products you purchase and any products that you may have returned, delivery wishes, and information about the IP address from which your purchase was made.
The purpose of this is to enable us to provide the products that you have ordered and to fulfil our agreement with you, and furthermore that we are able to administer your right to return items and to make complaints. We may also process information about your purchase in order to comply with legal requirements, including bookkeeping and accounting. When a purchase is made, the IP address is collected in order to prevent fraud. The legal basis for this data processing is the EU General Data Protection Regulation, Article 6 (1b, 1c and 1f).
If you subscribe to our newsletter, we will collect information about your name, e-mail address and if required, mobile telephone number. The purpose of this is to ensure we are able to supply a newsletter to you. The legal basis for the processing is the EU General Data Protection Regulation, Article 6 (1f).
Recipients of personal data
Information about your name, address, e-mail address, telephone number and order number and specific delivery wishes are forwarded to the carrier, who manages the delivery of your purchased goods. In the case of the purchase of stocked goods, the stated information is forwarded to the manufacturer or seller of the goods in question, who in such cases will manage the delivery.
Information may be entrusted to external partners, who process the information on our behalf. The partners may not use the data for any purpose other than the fulfilment of the agreement with us and are subject to confidentiality in this regard.
You are entitled at all times to request information from us about you, among other things, what data we have registered about you, to what purpose the registration of such data serves, the recipients of the data and information about where the data comes from.
You are entitled to receive a copy of the personal data that we process about you. You may submit a written request for this information in the form of an e-mail addressed to firstname.lastname@example.org. We may in connection with this matter, ask you to document that you are who you claim to be.
Right to make correction
We will correct any incorrect information about you. If you have become aware of an error in the information that we have registered about you, then please contact us in writing about this, so that we can correct the information.
Right to erasure
In certain situations, you have the right to have all of your personal data with us erased. However, to the extent that it is necessary, for instance, in order to comply with legal obligations, we are not obligated to delete your personal data.
Right to restriction of processing to storage
In certain situations, you have the right to restrict processing of your personal data to storage only, e.g. if you believe that the information about you is incorrect.
Right to data portability
In certain situations, you have the right to have the personal data that you have personally provided to us, returned to you in a structured format and have the right to transfer this data to another data controller.
Right to object
You have the right to object at any time to our processing of your personal data for the purposes of marketing. In addition, you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data.
Right to withdraw consent
You have at all times the right to withdraw the consent you gave to us for a given processing of personal data. Should you wish to withdraw your consent, please contact us by e-mail at email@example.com.
Right to complain
You have at all times the right to submit a complaint about our processing of your personal data to the Danish Data Protection Agency, Borgergade 28, 5, 1300 Copenhagen K, Denmark. Complaints can also be submitted by e-mail, addressed to firstname.lastname@example.org or made by telephone at +45 33 19 32 00.
Erasure of personal data
Information collected when you register to subscribe to our newsletter is deleted once you have withdrawn your consent to receive the newsletter, unless there is another basis for processing the information.
We have carried out appropriate technical and organisational security measures against personal data being accidentally or illegally destroyed, lost or impaired and against becoming available to unauthorized persons or from being misused.
Only employees who have a genuine need to gain access to your personal data in order to carry out their work, are given access to the personal data.
AYU is the data controller for personal data that is collected via the Website. If you have any questions or comments about this Personal Data Policy or wish to exercise one or more of your rights, then please contact:
(CVR) NO. 26988527
Changes to the Personal Data Policy
If we make any changes to the Personal Data Policy, you will be informed of this at your next visit to the Website.