dk.ayu.eu is owned and operated by Balance & Bloom
CVR no. 45266818 (hereinafter "AYU" or "dk.ayu.eu")
Balance & Bloom
Vads Møllevej 3
DK - 8350 Hundslund
CVR no. 45266818
Email: service@ayu.eu
Tel. 50737374
These terms and conditions apply to the purchase of goods on dk.ayu.eu for delivery in Denmark. The right of withdrawal only applies to private consumers who shop via dk.ayu.eu.
Payment and delivery
At dk.ayu.eu, we accept payment by:
- Visa
- Mastercard
- Dankort
- JCB
- Visa Electron
- MobilePay
The amount is only charged when the item is shipped. If you have ordered several items, and one of the items is on back order, we will only charge for this item when it is shipped.
Prices are stated in Danish kroner. In addition to the price, the cost of shipping must be added. You choose the shipping method at the end of the ordering process. We will cover any payment fees.
Receipt of order and order confirmation
When you have ordered an item from us, you will receive a receipt (order confirmation) via e-mail confirming that we have received your order. A binding purchase agreement has thereby been entered into with us.
Delivery
The delivery time will be 1-3 days.
Delivery: free
Once your package has been shipped, you will receive an email with tracking information that will enable you to track your package. If you need help with online ordering, you are welcome to send us an email at service@ayu.eu
Returns and cancellation
You have the right to cancel your purchase without giving reasons within 30 days. If you have purchased several items in one order, you can choose to cancel the purchase of some or all items. The cancellation period expires 30 days after the day on which you or another person chosen by you (but not the carrier) receives the item in physical possession.
If you have ordered several items in one order, and we cannot deliver the items at the same time, the cancellation period runs from when you or another person chosen by you (but not the carrier) receives the last item in physical possession. If the deadline expires on a holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, the deadline is extended to the following working day.
How to exercise your right of withdrawal:
You cancel by notifying us that you are cancelling via email: service@ayu.eu
You cannot cancel by refusing to receive the item or by failing to pick it up without at the same time notifying us that you are cancelling. Danish customers can use the statutory standard cancellation form, but it is not mandatory. You can find the form by clicking here: cancellation form
The cancellation period has been observed if you send your notification that you are cancelling the purchase before the cancellation period has expired.
Return of goods and return costs
If you have cancelled the purchase of an item, you must send or deliver the item to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline has been observed if you return the goods before the expiry of the 14 days.
Returned goods should be sent to:
AYU
Mølbjerg 9
8700 Horsens
CVR. 45266818
Tel. 50737374
In the return package, you must enclose a copy of the order confirmation, invoice, or other documentation of your purchase.
Items cannot be sent COD or without delivery, and you must pay for the return of the item yourself. You should also ensure that the item is properly packaged when you return it. You bear the risk of the package/items until we receive it. Therefore, keep the postal receipt and any track and trace number.
Refund of money upon cancellation
When you cancel, we will refund all payments received from you, including any delivery costs. However, this does not apply in the following cases:
If you have purchased several items in one order and only cancel part of your purchase, we will not refund the delivery costs. If you have chosen a delivery method that is more expensive than the cheapest delivery method we offer, you will not be refunded the additional cost.
We will refund the amount without undue delay and in any case no later than 14 days from the date we received your cancellation notice. However, we may withhold the refund until we have received the goods back or until you have provided documentation that the goods have been returned.
We will carry out such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
Testing of the item and packaging
You are only liable for any deterioration in the value of the item that is due to handling of the item other than what is necessary to establish the nature, characteristics, and functioning of the goods.
You can usually examine the item in the same way as you can and should in a store, but you must not use it. If you have used it in a way that is not allowed or possible in a store, and we cannot sell it again, or cannot sell it at full price again, you must expect us to deduct the depreciation in value from the amount you are to receive back. If the item no longer has a market value, we will not refund the purchase amount.
The item must be returned in its original packaging. You should also ensure that the item is properly packaged when you return it. You bear the risk of the package/items until we receive it. Therefore, keep the postal receipt and any track and trace number.
Complaints - If there is something wrong with the item
As a consumer, you have a 24-month right to complain. This means that if the item has a defect and you complain in a timely manner, you are initially entitled to have the item repaired or exchanged. If this cannot happen, or it does not happen within a reasonable time, you may, depending on the circumstances, get your money back or a reduction in price.
A defect is, for example, a manufacturing or material defect, or incorrect information about the item. However, ordinary wear and tear, or damage you have caused to the item yourself, is not a defect. If you discover a defect, you must complain to us "within a reasonable time". We recommend that you complain as soon as possible, especially in the case of transport damage.
If you complain within 2 months after the defect has been discovered, it is always within a reasonable time. If the complaint is justified, we will refund your reasonable and necessary shipping costs.
If you believe that the item has a defect, we ask you to state the problem as detailed as possible.
Remember that the item must always be sent in secure packaging and you must get a receipt for dispatch. Keep the postal receipt including information about shipping costs and any track and trace number.
Information on complaint options
A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus.
The EU Commission's online complaint portal can also be used to submit a complaint. This is particularly relevant for consumers residing in another EU country. Complaints are submitted here: http://ec.europa.eu/odr. When submitting a complaint, you must provide our email address service@ayu.eu.
Privacy Policy
On this page, you can read about our privacy policy, which describes how AYU ("dk.ayu.eu, "us", "our", "we") collects and processes information about you.
To shop at dk.ayu.eu, you must provide at least the following:
- Name
- Address
- Email address
- Phone / mobile number
The privacy policy applies to both personal data you provide to us and information we collect via the AYU website, dk.ayu.eu", ("the Website").
AYU is the data controller for your personal data. If you wish to contact us, you can do so via the contact information:
AYU
Mølbjerg 9
DK - 8700 Horsens
CVR no. 45266818
Email: service@ayu.eu
Below you will find the personal data we collect. We also describe the purpose of the collection and the legal basis for the processing.
When you visit dk.ayu.eu, we automatically collect information about you and your use of the Website. We register, among other things, which type of browser you use, which search terms you use, your IP address, including your network location and information about your computer.
The collection has no other purpose than to optimize the user experience and functions on dk.ayu.eu, and we also use the information to target our marketing on various channels, such as Google Adwords. This helps us offer our users the most relevant content. The legal basis for the processing is Article 6, para. 1, litra f of the EU General Data Protection Regulation.
When you purchase a product or communicate with us on dk.ayu.eu, we collect the information you provide yourself. This may include name, address, email address, phone number, payment method, information about which products you purchase and possibly have returned, delivery requests, and information about the IP address from which the order was placed.
The purpose is to deliver the products you have ordered and otherwise fulfill our agreement with you, including to be able to administer your rights to return and complain. We may also process information about your purchases to comply with legal requirements, including for bookkeeping and accounting. When purchasing, the IP address is collected for the purpose of preventing fraud. The legal basis for the processing is Article 6, para. 1, litra b, c and f of the EU General Data Protection Regulation.
Newsletters
If you sign up for our newsletter, we collect information about your name, email address, and possibly mobile number. The purpose is to enable us to send you newsletters. The legal basis for the processing is Article 6, para. 1, litra f of the EU General Data Protection Regulation.
Recipients of Personal Data
Information about your name, address, email, telephone number, as well as order number and specific delivery wishes, will be passed on to the carrier responsible for delivering the purchased goods to you. When purchasing items not in stock, the aforementioned information may be passed on to the manufacturer or seller of the item in question, who will then handle the delivery.
Information may be transferred to external partners who process the information on our behalf. Partners may not use the information for any purpose other than fulfilling the agreement with us and are subject to confidentiality regarding this information.
Your rights
You are at any time entitled to request us to inform you what information we have registered about you, for what purpose, who has received it, and from where the information originates.
If you wish, we will provide a copy of the personal data we process about you. You can request the information by sending a written request to service@ayu.eu. In this regard, we may ask you to document that you are the person you claim to be.
Right to rectification
We will rectify inaccurate personal data for you. If you become aware of errors in the information we have registered about you, please contact us in writing, and we will correct the information.
Right to erasure
There may be cases where you have the right to have all or part of your personal data erased by us. However, not in cases where your information is necessary for us, for example, to comply with legal obligations.
Right to restrict processing to storage
There may also be cases where you have the right to have the processing of your personal data restricted to storage only. For example, if you believe that the information is incorrect.
Right to data portability
In some cases, you have the right to receive your personal data in a structured format, which allows you to transfer the information to another data controller.
Right to object
You can always object to our processing of your personal data used for marketing purposes. If your personal situation makes it necessary to object to our processing of your personal data, you also have the right to do so at any time.
Right to withdraw consent
You are at any time entitled to withdraw a consent you have given us for a given processing of personal data. If you wish to withdraw your consent, please contact us at service@ayu.eu.
Right to complain
You have the right at any time to submit a complaint to the Danish Data Protection Agency, Borgergade 28, 5, 1300 Copenhagen K, regarding our processing of your personal data. Complaints can be submitted via email dt@datatilsynet.dk or phone +45 33 19 32 00.
Deletion of personal data
Information collected in connection with your subscription to our newsletter will be deleted when your consent to the newsletter is withdrawn, unless we have another basis for processing the information.
Security
We have implemented appropriate technical and organizational security measures against personal data being accidentally or illegally destroyed, lost, altered, or impaired, and against it coming to the knowledge of unauthorized persons or being misused.
Only employees who have a real need to access your personal data to perform their work have access to it.
Contact information
AYU is the data controller for the personal data collected via the Website. If you have questions or comments about this Privacy Policy or wish to exercise one or more of your rights, you can contact:
AYU
Mølbjerg 9
DK - 8700 Horsens
CVR no. 45266818
Tel. 50737374
Email: service@ayu.eu
Changes to the Privacy Policy
Should we make changes to the Privacy Policy, you will be informed of this on your next visit to the Website.